If it isn't right, tell us and we'll sort it out.
Contact us with your order number and we'll walk you through a return, a damaged-delivery claim, or a manufacturer warranty request.
Returns
Unused items in original packaging can be returned — start by contacting support with your order number.
Manufacturer warranty
Warranty terms are set by each product's manufacturer. We help you file and follow up on a claim.
Damaged in transit
Report shipping damage as soon as it arrives and we work with the carrier on repair, replacement or refund.
Returns
To request a return, email support@northpeakpower.com with your order number and the reason. Items should be unused and in their original packaging. Return shipping is the customer's responsibility unless the item arrived damaged or was sent in error. Original shipping charges are not refunded.
Consumable products such as opened ice melt, and items assembled, fuelled or put into service, cannot be returned for hygiene and safety reasons.
Refunds
Once your return is received and inspected, the refund is issued to the original payment method through our payment processor. Your bank decides how quickly it appears on your statement.
Manufacturer warranty
NorthPeak Power is an independent retailer. Warranty coverage, length and conditions are defined by the manufacturer of each product and are shown in the documentation supplied with your item. Send us your order number and we'll help you open a claim with the manufacturer.
Damaged or incorrect deliveries
- Inspect before signing. Note any visible damage on the delivery paperwork, or refuse the shipment and state damage as the reason.
- Tell us the same day where possible. Photos of the packaging and the item speed the claim up.
- We handle the carrier. We'll arrange repair, replacement or refund depending on what the claim supports.
Response time
We reply to return and claim requests on business days, usually within one to two of them.
One point of contact
The same person follows your case from first email to resolution.
How to start
- Email support@northpeakpower.com with your order number and a short description (photos help for damage claims).
- We reply with instructions and, where applicable, a return address.
- Once the item is received and inspected, your refund is issued to the original payment method.
Prefer to write?
Use our contact form or email support@northpeakpower.com.